Universal Credit


The roll-out of Universal Credit has been contentious and expensive. We are now seeing the rollout of compulsory ‘Managed Migration’ ramping up across the country, and over 6 million people already on UC.

As we know, the principle of Universal Credit is to amalgamate most of the older style means-tested ‘legacy’ benefits for working-age people into one flexible benefit. UC is intended to cover all the person’s / family’s needs, including rent payments and childcare costs. The amount of Universal Credit is reduced as income rises, and benefit is paid monthly in arrears.

Although it sounds simple in theory, the reality of coping with Universal Credit is challenging to claimants, landlords, support organisations, and everyone involved with the world of benefits. All new claimants, those who have a relevant change of circumstances which triggers a UC claim, and those told to move to UC under ‘Managed Migration’ will be caught by the complex and demanding conditions surrounding the making and maintenance of a UC claim.

Every organisation which either works with, or employs, people on benefits and low to average pay will need to have an awareness of the UC system, the timetable for changeover, and the implications for vulnerable and disabled people.

I can offer specific Universal Credit training, or more general welfare benefits training which incorporates Universal Credit – it’s up to you.

Please contact me if you would like to discuss how I can help your organisation cope with a prolonged period of change and uncertainty.

Click here for my Universal Credit course outline.

Click here for my wider range of courses and more details about me

Email: jayne.knights@btopenworld.com


Just to let you know that the training we had on benefits was absolutely brilliant! It was very informative and packed with excellent information. A must piece of training for all members of TT.’

(Benefits for Beginners Course, Turning Tides, Oct 23)

 I have attended numerous training courses over a long work career spanning 38 years with all sorts of different training providers. I can say categorically Jayne is the best trainer I have ever had the pleasure of meeting. The standard of her work, extensive knowledge, her delivery skills and presentation are absolutely the best I have ever experienced. She goes well beyond her brief in my opinion by providing us with bang up to date quality information. Her notes are a constant companion of mine and have empowered me to do the best job I can for the clients I see at Eastbourne Foodbank

(From Universal Credit: the problem areas / BHT course)